Shipping Policy — VYNALTO

At VYNALTO, we are committed to ensuring that every order reaches its destination safely and in optimal condition, with the care and attention that fine wines deserve.

1. Delivery Destinations

VYNALTO delivers to mainland Portugal and, where available at checkout, to countries within the European Union.

We currently do not ship to the United Kingdom or Switzerland.

Deliveries to the Azores, Madeira or other destinations not covered by the shipping options available at checkout are subject to prior confirmation.

2. Shipping Costs

Mainland Portugal

• Orders below €100: €7.50 shipping fee.

• Orders of €100 or more: free shipping.

European Union (excluding Portugal)

• Flat shipping rate of €30 per order, regardless of the number of bottles or cases.

Shipping costs are displayed at checkout before the order is confirmed.

International deliveries are only available to countries enabled by VYNALTO at checkout.

3. Delivery Times

Delivery times depend on product availability and the shipping destination.

In-Stock Products

For products available in stock:

• Mainland Portugal: 2–3 business days.

• European Union: approximately 7 business days.

Out-of-Stock Products

Products identified as out of stock have an estimated delivery time of 7 business days, unless otherwise stated on the relevant product page.

Exclusive Wines

Certain limited-production wines, special releases or exclusive formats may be subject to specific delivery times, as indicated on the product page.

En Primeur Wines

En Primeur orders are subject to the production, bottling and release schedules established by the respective producers.

Customers will be informed once an estimated delivery date becomes available.

All delivery times are estimates and may vary depending on product availability, carrier services and external circumstances.

4. Order Preparation and Dispatch

All orders are prepared with particular attention to the protection and secure packaging of the bottles.

Whenever possible, wines are dispatched in packaging specifically designed for transporting glass bottles, helping to minimise the risk of damage during transit.

Once an order has been dispatched, the customer will receive an email notification, including tracking information whenever provided by the carrier.

5. Receiving Your Order

We recommend that customers inspect the external condition of the packaging upon delivery.

If you notice any signs of damage, broken bottles, missing products or other irregularities, please contact VYNALTO at:

vynaltowines@gmail.com

Whenever possible, we would appreciate receiving photographs of the packaging and affected products to help us resolve the matter efficiently.

This recommendation does not limit consumers' statutory rights.

6. Delays, Damage or Lost Shipments

In the event of a significant delay, damage or loss during transport, customers should contact our team.

VYNALTO will follow up with the carrier and seek an appropriate resolution, in accordance with consumer rights and applicable legislation.

7. Order Changes

If you wish to change your delivery address or any details of your order, please contact us by email as soon as possible.

Changes may no longer be possible once an order has been dispatched.

8. Contact Information

For enquiries regarding shipping, delivery times, product availability or order tracking, please contact:

VYNALTO

Email: vynaltowines@gmail.com

We will be delighted to assist you and help ensure that your wines arrive in the best possible condition.