Terms and Conditions — VYNALTO

Last updated: 9 November 2026

1. Company Information

This website is operated under the trading name VYNALTO, specialising in the sale of Portuguese and international wines, including premium wines, collectible bottles and limited editions.

Trading name: VYNALTO

Legal seller: CT Tirsense Vinhos Lda

Address: Rua Dr. Raúl Augusto Castro Fernandes, 17, 4780-712 Santo Tirso, Portugal

VAT Number: PT519533232

Email: vynaltowines@gmail.com

By using this website and placing an order, customers acknowledge that they have read and understood these Terms and Conditions.

2. Purpose and Scope

These Terms and Conditions govern the use of the VYNALTO online store and the purchase of products offered through it.

VYNALTO sells Portuguese and international wines, including still wines, Champagnes, sparkling wines, fortified wines, rare bottles and complete cases.

The specific conditions applicable to each product, including price, format, availability and delivery times, are displayed on the respective product page.

VYNALTO reserves the right to update its catalogue, introduce new wines and modify the products available for future orders, without affecting customers' rights under contracts already concluded.

3. Sales Exclusively to Customers Aged 18 or Over

VYNALTO sells alcoholic beverages and is intended exclusively for customers aged 18 or over.

By accessing the store and placing an order, customers declare that they are of legal age to purchase alcoholic beverages.

VYNALTO may request appropriate information or documentation to verify the purchaser's age, in compliance with applicable personal data protection legislation.

The delivery of alcoholic beverages to minors is strictly prohibited.

VYNALTO reserves the right to refuse a sale or prevent delivery where compliance with legal age requirements cannot be verified. Any payments already made will be handled in accordance with applicable legislation.

4. Products and Information

VYNALTO strives to provide accurate information about each wine, including:

• Producer and region of origin.

• Vintage and appellation, where applicable.

• Grape varieties and available technical specifications.

• Bottle size and alcohol content.

• Purchasing formats.

• Prices and availability.

• Ratings awarded by wine critics and specialist publications.

Product photographs are provided for illustrative purposes.

Minor differences in presentation, labelling or packaging may occur between vintages and batches, without affecting the obligation to supply the product purchased and its essential characteristics.

Wine ratings correspond to the assessments identified for each wine and vintage, where available.

VYNALTO does not guarantee the permanent availability of all listed products.

5. Purchasing Formats and Complete Cases

Wines may be available in the following purchasing formats:

Individual Bottles

Purchase of one or more bottles, according to the availability indicated.

Cases of 3 or 6 Bottles

Purchase of a set of bottles of the same wine, with the total case price displayed on the product page.

Case-Only Sales

Certain wines are sold exclusively in complete cases and cannot be purchased individually.

Where applicable, VYNALTO may offer special prices for complete cases.

The price per bottle displayed in these situations is provided for information purposes and is calculated based on the total case price.

Promotions and discounts apply exclusively to the products and purchasing formats identified, during the relevant promotional period.

The purchasing conditions presented at checkout apply to the order being confirmed, subject to pre-contractual information requirements and consumers' statutory rights.

6. Prices and Taxes

Prices displayed on the website are expressed in euros (€), unless otherwise stated.

Consumer prices include applicable taxes, according to the delivery destination and current tax legislation.

VAT rates may vary depending on the wine category and the country or region of delivery.

Shipping costs are displayed separately before the order is confirmed.

VYNALTO reserves the right to change prices for future orders, without retroactive effect on purchases already confirmed.

In the event of an obvious pricing or description error, VYNALTO will contact the customer to clarify the situation, in accordance with applicable legislation and without imposing any charges that have not been accepted.

7. Orders

To place an order, customers must select their desired products, choose the available purchasing format and add them to their shopping cart.

Before confirming the purchase, customers can review the selected products, quantities, prices, shipping costs and total order value.

Once the checkout process has been completed, customers will receive an electronic confirmation containing their order details.

Product availability is subject to stock confirmation and the sales conditions communicated before purchase.

Should a product become unavailable after an order has been placed, VYNALTO will inform the customer and act in accordance with applicable legal obligations, including issuing a refund where required.

8. Payment Methods

VYNALTO offers the payment methods displayed at checkout, which may include:

• Credit and debit cards.

• MB WAY.

• Multibanco payment reference.

• Apple Pay and Google Pay, where available.

Payment method availability may vary depending on the country, device used and the conditions established by payment service providers.

Payments are processed through the payment solutions provided by Shopify and its associated service providers.

VYNALTO does not request complete bank card details by email or through contact forms.

9. Product Availability and Delivery Times

Products may have different availability statuses.

Immediate Delivery

Products available for dispatch within standard delivery times.

• Mainland Portugal: estimated delivery within 2–3 business days.

• European Union: estimated delivery within 7 business days.

Out of Stock

Products awaiting restocking, with an estimated delivery time of 7 business days, unless otherwise stated.

Exclusive Wines

Special products whose availability and delivery times are indicated individually.

En Primeur Wines

Wines offered for sale before their physical release, subject to specific conditions and delivery schedules communicated in advance.

All delivery times are estimates and do not affect consumers' statutory rights in the event of failure to meet contractually agreed delivery deadlines.

10. Shipping and Delivery Charges

VYNALTO delivers to the destinations available at checkout.

Mainland Portugal

Orders below €100: €7.50 shipping fee.

Orders of €100 or more: free shipping.

European Union, Excluding Portugal

Where the destination is available for purchase, a flat shipping rate of €30 per order applies.

Deliveries to the Azores, Madeira and other destinations not covered by the options displayed at checkout are subject to prior confirmation.

We currently do not offer shipping to the United Kingdom or Switzerland.

Detailed delivery, dispatch and shipping conditions are available in our Shipping Policy.

11. Transport and Receipt of Products

VYNALTO strives to use packaging suitable for the safe transport of glass bottles.

Customers must provide complete and accurate delivery information.

In the event of damage, incorrect products or any irregularities with an order, customers should contact VYNALTO at vynaltowines@gmail.com.

Whenever possible, we recommend providing photographs to facilitate the assessment and resolution of the issue.

Responsibility for transport until delivery of the products will be governed by applicable legislation, including the rules concerning the transfer of risk to the consumer.

12. Right of Withdrawal and Returns

For distance purchases made by consumers, a statutory right of withdrawal generally applies within 14 days, in accordance with Portuguese Decree-Law No. 24/2014 of 14 February, as amended.

To exercise this right, customers must communicate their decision by email to:

vynaltowines@gmail.com

Detailed conditions are available in our Returns and Refunds Policy.

Return Shipping

Where a customer exercises the right of withdrawal and there is no error or lack of conformity attributable to VYNALTO, the direct costs and arrangements for return shipping are the customer's responsibility.

VYNALTO is not responsible for loss or damage occurring during return transport independently arranged by the customer, except where otherwise required by law.

This condition does not affect statutory rights in cases involving damaged, incorrect or non-conforming products.

13. Rare Wines, Special Releases and En Primeur

Certain wines may have limited availability, special purchasing conditions or longer delivery times than usual.

The sale of rare or collectible wines does not automatically exclude the right of withdrawal.

Legal exceptions, particularly those applicable to certain sales of alcoholic beverages subject to market fluctuations and deferred delivery, will only apply where all relevant statutory requirements are met.

The specific conditions applicable to future En Primeur offers will be presented before the purchase is confirmed.

14. Auctions

VYNALTO may promote opportunities to purchase wines through external auction platforms.

The Auctions page on the VYNALTO website may provide links to these platforms, including Catawiki.

Purchases made directly through an external platform are subject to the commercial terms, participation rules, payment conditions and procedures of that platform, as well as any mandatory legal provisions.

VYNALTO does not control the technical operation of external platforms.

The identity of the seller and the conditions applicable to each lot should be reviewed on the relevant platform before placing a bid or making a purchase.

15. Legal Guarantees and Product Conformity

VYNALTO undertakes to sell products that conform to their descriptions and comply with applicable legal requirements.

Consumers benefit from the rights established under Portuguese Decree-Law No. 84/2021 of 18 October, as amended.

In the event of a lack of conformity, customers may exercise their statutory rights, including, where applicable, bringing the goods into conformity, obtaining a price reduction or terminating the contract.

The inherent characteristics of wines, including their natural evolution over time, will be taken into account when assessing each situation, without prejudice to statutory guarantees.

16. Personal Data Protection

VYNALTO processes customers' personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.

Personal data may be used for order processing, invoicing, deliveries, customer support and compliance with legal obligations.

Marketing communications will be sent in accordance with applicable consent requirements and other lawful grounds for processing.

Customers may unsubscribe from marketing communications using the link provided in the emails or by contacting VYNALTO directly.

For further information, please consult the Privacy Policy available on our website.

17. Intellectual Property

VYNALTO's visual identity elements, texts, original photographs, editorial content and other materials are protected by applicable intellectual property legislation.

Their reproduction, commercial use or distribution without prior authorisation is prohibited, except where otherwise permitted by law.

Trademarks, names and images belonging to wine producers remain the property of their respective owners.

18. Website Operation

VYNALTO strives to ensure the proper functioning of its online store, the security of purchasing processes and the accuracy of the information provided.

Temporary interruptions may occur due to maintenance, technical failures or external circumstances.

VYNALTO shall not be held liable for circumstances for which it is not legally responsible, without prejudice to its contractual obligations and consumers' mandatory statutory rights.

19. Complaints and Customer Support

For any enquiries, complaints or requests for clarification, customers may contact:

VYNALTO

Email: vynaltowines@gmail.com

Address: Rua Dr. Raúl Augusto Castro Fernandes, 17, 4780-712 Santo Tirso, Portugal

Customers may also access the official Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico) at:

https://www.livroreclamacoes.pt/

VYNALTO undertakes to review complaints received and comply with all applicable legal obligations regarding their handling.

20. Alternative Dispute Resolution

In the event of a consumer dispute, consumers may use the alternative dispute resolution mechanisms provided for under Portuguese law.

Competent Alternative Dispute Resolution Body:

[INSERT NAME AND WEBSITE OF THE COMPETENT BODY]

Information about consumer alternative dispute resolution bodies is available from the Portuguese Directorate-General for Consumer Affairs (Direção-Geral do Consumidor).

The use of alternative dispute resolution mechanisms does not affect the right of access to the courts, in accordance with applicable law.

21. Amendments to the Terms and Conditions

VYNALTO may update these Terms and Conditions to reflect legislative, operational or commercial changes.

Updated versions will be published on the website, indicating the date of the latest revision.

Any changes will not affect consumers' rights under contracts previously concluded.

22. Applicable Law

These Terms and Conditions are governed by Portuguese law, without prejudice to mandatory consumer protection provisions, particularly those applicable to consumers residing in other European Union Member States.

The resolution of disputes will comply with the applicable rules concerning jurisdiction and consumer protection.

23. Final Contact Information

VYNALTO

CT Tirsense Vinhos Lda

Rua Dr. Raúl Augusto Castro Fernandes, 17

4780-712 Santo Tirso, Portugal

Email: vynaltowines@gmail.com

VYNALTO — A Selection of Fine Wines from Portugal and Around the World.

Model Withdrawal Form

To: CT Tirsense Vinhos Lda, Rua Dr. Raúl Augusto Castro Fernandes, 17, 4780-712 Santo Tirso, Portugal — vynaltowines@gmail.com

I hereby give notice that I wish to withdraw from my contract of sale relating to the following products:

Products: __________________________

Order Number: __________________________

Order Date: __________________________

Date of Receipt: __________________________

Consumer's Name: __________________________

Consumer's Address: __________________________

Date: __________________________

Signature: __________________________ (only if this form is submitted on paper)

This form is provided to facilitate the exercise of the right of withdrawal. Its use is not mandatory.